Fleurica supports small businesses all over Singapore including our delivery & logistics partners. We work with a delivery team who understands how to handle delicate & perishable goods, and makes the effort to ensure your flowers and gifts are delivered with care and on time. Flowers are picked up at the florist studio and delivered directly to the delivery address.
We offer 4 delivery windows per day, in 2-hr slots. Delivery is a flat-fee of $15 per day, to any address in Singapore. To view delivery times slots & more details on delivery locations, please click here.
How will my flowers be packaged?
We celebrate our artisan florists’ unique and diverse styles, from their floral arrangements to their packaging. Each florist will select the best packaging for your arrangement to arrive as fresh and as beautiful as when it left their hands. Arrangements purchased through Fleurica will arrive with a flower care card, when appropriate, & if a gift message is requested it will be included on an exclusive Fleurica-branded card, tucked into an envelope.
Can I include a personalised gift message?
Of course! During checkout you will be prompted to enter a personalised message for each bouquet or gift . If you wish your gift to remain anonymous please do not include your name in the message; we will not share sender’s details with the recipient unless requested.
Can I order a bespoke bouquet?
Of course! We are so happy that you have found a floral style you love! Our partner florists would love the opportunity to customise a bouquetfor you. You may either message us via the Contact Us Form,or WhatsApp us with your request. The more information you provide us, the better our partners can customise your order.
Can I purchase wedding floral arrangements through Fleurica?
Do I need to create an account to purchase through Fleurica?
Yes, this is a part of the checkout process. The only additional step is to select your password. You can always check the details of your order by login into to our secure portal.
What payment methods do you accept?
We accept global payments via credit card (Visa, Mastercard, American Express, Discover, Diners Club, JCB), as well as Singapore debit cards, through our secure payment gateway Stripe.
What if I do not receive an order summary or confirmation?
Not to worry, please check your email spam folder just in case. If neither your Order Summary nor Order Confirmation is there, please contact us at firstname.lastname@example.org or via our Contact Us Page and our customer team will resend the email to you.
For each Fleurica order you will receive two emails. The first is Fleurica’s acknowledgement of the order, and is sent to our Fleurica florists. The second is a confirmation from our partner florist that your order can be fulfilled as requested. If our partner florist is unexpectedly unable to fulfil your order, we will be in touch with suggestions for alternate floral arrangements.
Who do I contact to make adjustments to my order?
Please email us at email@example.com as soon as possible with the changes you would like to make. Our partner florists will do their best to accommodate changes however as all Fleurica arrangements are made-to-order, some changes may not be possible based on the specifics of the order and delivery.
Please do note that depending on the type of change we may need to cancel your order and you will need to create a new purchase.
Can I order more than one bouquet or gift at a time?
Absolutely! Our marketplace allows you to multiple bouquets& gifts and send them to different addresses in Singapore. Or schedule flower deliveries for several dates in the future.
Can I combine flowers & gifts through Fleurica?
For sure! We have curated a collection of Singapore insipired gifts all from local brands and Singapore based-businesses. Add flowers to your basket and visit the gift collection, or vice versa. All flower & gift sets are bundled in our signature Fleurica tote, made of natural fibres, lined to be waterproof and reusable.
How do I cancel my order?
We understand life throws unexpected curveballs at us all. As our Fleurica florists prepare each bouquet upon order confirmation, any cancellations, or rescheduling, of a flower delivery are handle case by case. Customised orders cannot be refunded once the florist has accepted the order and begun preparations. Please email us at firstname.lastname@example.org, or Contact Us by clicking here, or Whatsapp us.
How far in advance can I place an order?
We offer advance orders up to 90 days through Fleurica. For corporate events, or weddings, which may require further advance planning kindly email us at email@example.com with some specifics and one of our Fleurica team members will be in touch.
Where do you deliver?
We deliver flowers and gifts everywhere in Singapore. At the moment Fleurica delivers only to Singapore addresses.
When can I have my flowers delivered?
We offer four delivery time slots throughout the day, from 10am to 8pm (10am-12pm, 1-3pm, 3-5pm, 6-8pm). The cut-off for next day delivery is 5pm.
As we work with different florists, opening hours vary and some of our artisan florists will be open on weekends & public holidays. Through Fleurica’s floral marketplace you may order flowers for delivery 7-day per week, every day of the year.
Does Fleurica provide same day flower delivery?
Each and every arrangement is made-to-order. Our partner florists hand-select the stems and blooms from the flower markets personally. Not all of our partner florists are able to provide same-day delivery. Contact Us by clicking here, or Whatsapp us for last minute, same day flower delivery in Singapore.
How do I know my flowers will be kept fresh?
Our delivery partners are experienced in handling and delivering fragile and perishable goods, in particular flowers. Flowers are picked up directly from the floral studio and we offer delivery in 2-hr time slots to ensure your flowers journey as a little as possible.
The delivery partners we work with are fully aware of the effect of our tropical temperatures on delicate blooms and do their utmost to ensure your flowers arrive at their destination as beautiful and fresh as when they left the floral studio.
Our Fleurica florists will wrap the flowers with the necessary water & protection to ensure the flowers are fresh & protected during their journey. Occasionally, a flower’s outer petals may not be removed to ensure the inner delicate petals are protected.
How do I know my bouquet, or gift, has been delivered?
You will receive a delivery completed notice by email from Fleurica , once your order has been delivered to your recipient, at the delivery address given to us.
My order has not arrived, what do I do
Please contact us immediately at firstname.lastname@example.org or whatsapp us.
What happens to my flowers if no one is home?
Our delivery partners will make every attempt to deliver your bouquet or gift to the person and address provided. If no one is available to accept the flowers at the delivery address and in your selected time slot, our delivery partner will call the recipient at the contact number provided. If re-delivery is necessary, a fee of $20 will apply.
For orders that include flowers, we cannot offer next day re-delivery as this would affect the freshness of your flowers. Cut flowers are perishable and particularly sensitive to the tropical temperatures in Singapore. Arrangements that cannot be delivered on the day will not be refunded.
How can I ensure my flowers stay fresh as long as possible?
Fresh water daily & trimming the stems are our top tips for keeping your fresh flowers vibrant for as long as possible. Please visit our Floral Journal for more tips on flower care for fresh flowers, dried and preserved flowers, , Potted Plants and Christmas wreaths.
Many flowers also naturally have with guard petals, or outer petals, protecting the delicate petals within as the flower grows. These can sometimes appear old & faded, and often wilt away on their own as the flower blooms. Occasionally, especially for roses or peonies, the florist will not remove the guard petals but will choose to let the flowers bloom with the guard petals to extend the freshness of the flower. These outer petals are left on the flower to preserve it, and are in fact a sign of freshness. These can be carefully removed once the flower has fully bloomed.
Which flowers are edible?
We do not recommend using any flowers as food garnish or in food preparation, unless these are specifically labelled as edible.
While many flower types are generally edible, such as roses, or a florist may choose to use herbs in a bouquet, such as rosemary or flowering thyme, it is possible that pesticides used to protect the growing plant leave residue on the leaves or blooms as the flowers or plants are intended for decoration not eating. As tempting as it may be to re-use your bouquet in food preparation, we recommend using *only* flowers & herbs that are labelled as edible for food products.
Certain flower types are also known to be harmful to pets, for example lilies are known to be highly toxic for cats. For more complete details on which cut flowers are toxic to animals please visit the ASPCA’s page here. (https://www.aspca.org/pet-care/animal-poison-control/toxic-and-non-toxic-plants)
Are flowers appropriate as a business gift?
Flowers are a wonderful gift to recognize your team members for their work, and thank a client for their business. Many businesses send floral arrangements and matching gifts to their employees for mark special occasions or milestones, or during festive times.
For more information on bulk corporate orders, or to customise a bouquet or table arrangement for a client or office space, please contact us here. Our customer team will get in touch with you and discuss the specifics.
Which flowers are appropriate for the occasion I need?